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Disclosures

For Residents of the State of Alaska:

If your issue is unresolved by Coinme Inc. (800-944-3405), please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf  

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

Please Note: This license does not cover the transmission of virtual currency.

For Residents of the State of Arizona:

If you have a complaint, the quickest way to reach the Coinme team is via online chat at support.coinme.com.

You may also contact Coinme Inc.’s customer support team at +1 800-944-3405, and if you still have an unresolved complaint regarding Coinme Inc.’s money transmission activity, please contact the Arizona Department of Financial Institutions at:

100 N 15th Avenue, Suite 261
Phoenix, AZ  85007
Telephone: (602) 771-2800
Fax: (602) 381-122

For Residents of the State of Arkansas:

Coinme Inc. is licensed by the Arkansas Department of Securities as a money transmitter. At this time, the Arkansas Department of Securities

does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may

be conducted by Coinme Inc. If you have a complaint regarding Coinme’s money transmission activity in the State of Arkansas, the quickest way to reach the Coinme team is via online chat at support.coinme.com.

You may also contact Coinme Inc.’s customer support team at +1 800-944-3405, and if you still have an unresolved complaint regarding Coinme Inc.’s money transmission activity, please contact the Arkansas Securities Department at:

Arkansas Securities Department

Heritage West Building, Suite 300

201 East Markham Street

Little Rock, AR 72201-1692

For Residents of the State of Colorado

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT

  • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

  • ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975
Denver, CO 80202
email: [email protected]
website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

For Residents of DC:        

If you have a complaint regarding the company’s money transmission activity in the District of Columbia, please contact Coinme Inc. at 800-944-3405.

For unresolved complaints, please contact the District of Columbia Department of Insurance, Securities, and Banking at:

Telephone: (202) 727—8000

Fax: (202) 354-1058

Email: [email protected]

For Residents of the State of Florida:

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING Coinme Inc. A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

* U.S. currency is legal tender backed by the U.S. government.

* Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.

* The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.

* Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

Florida Office of Financial Regulation

101 E. Gaines St.

Tallahassee, FL  32399

For Residents of the State of Hawaii:

Coinme Inc. is providing services to you as a participant in a special Hawaii project which ends on June 30, 2024. At the end of the project term, Coinme Inc. may be required to close all accounts for Hawaii customers and cease operations. Coinme Inc. will notify Hawaii customers in advance if accounts must be closed.

Hawaii customers who choose to open accounts with Coinme Inc. are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.

For Residents of the State of Illinois:

 The Illinois Department of Financial & Professional Regulation (https://www.idfpr.com/) will accept complaints at 1-888-473-4858, or by mail at: 320 West Washington Street, 3rd Floor, Springfield, Illinois 62786. You may also contact the Consumer Financial Protection Bureau for questions or complaints about Coinme, Inc. at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.

For Residents of the State of Minnesota: Please note the license issued to Coinme Inc. by the Minnesota Department of Commerce does not cover the exchange or transmission of virtual currency. The Minnesota Department of Commerce (www.commerce.state.mn.us) will accept complaints at 651-539-1500 or by mail (Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101). You may also contact the Consumer Financial Protection Bureau for questions or complaints about Coinme Inc. at https://www.consumerfinance.gov/ or by phone at (855) 411-2372. You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 800-944-3405 or www.coinme.com.  You can also contact us for a written explanation of your rights.

For Residents of the State of Tennessee:

Please note that Coinme is licensed by the Tennessee Department of Financial Institutions as a money transmitter and that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency.

For Residents of the State of Vermont:

If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. You may revoke your consent at any time by calling us at (800) 944-3405 or by writing or emailing us at the addresses below: 

Coinme Inc.
113 Cherry St
PMB 77544
Seattle, WA 98104-2205
PH: (800) 944-3405
EMAIL: [email protected]

For Residents of the State of Virginia:

Coinme Inc. is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

For Residents of the State of Washington:

If you have a complaint, the quickest way to reach the Coinme team is via online chat at support.coinme.com.

You may also contact Coinme Inc.’s customer support team at +1 800-944-3405, and if you still have an unresolved complaint regarding Coinme Inc.’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

Online: https://dfi.wa.gov/file-complaint
Mail or Fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
Call: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334).
Email: [email protected]

Division of Consumer Services
150 Israel Road, S.W.
Tumwater, WA 98501

Before the transaction, Coinme Inc. must notify customers that fraudulent transactions may result in a loss of their money with no recourse.

Further, Coinme Inc. must disclose the following:

  1. Information about fees and charges;
  2. Whether the product is insured or guaranteed;
  3. That most transfers are irrevocable;
  4. Information about the licensee’s liability for certain transfers; and
  5. Information about the increased risk of fraud or cyber-attack 

 

The required disclosures may be provided together, but not in conjunction with other information not required in the rule. The disclosures must be made in a manner that is clear and easy to read; this means that the required information cannot be hidden in fine print.